ARIA - Outbound Solution

Deliver Personalized Service

Agents are able to review customer details prior to placing the call to them, ensuring they are well prepared before engaging the customer. These features empower agents while leveraging automation and ensuring powerful and meaningful engagements with customers.

Accelerate Sales and Collection

Increase productivity by automating your calling process using targeted campaigns data. This accelerates not only sales leads and conversion but it also increases cash flow through effective collection.

Cost Saving and Increase Productivity

Leverage automation to increase overall call connect and conversion rate resulting in higher productivity and reduces manpower. Let ARIA outbound dialers take care of the mundane routine of your agents so that they can focus on delivering the best experience for your customers.

Power Dialer

ARIA Dialer leverage automation in making calls to your customers from a list of numbers in your targeted campaign. ARIA will transfer the call to your agent once the customer has pick-up the calls.

Preview Dialer

Deliver an outstanding experience to your customers by previewing their details and understand their behaviour before having a call with them. Your agents can have a look of their profile and then they can click to dial the customer.

Caller ID Management

This feature is valuable when your company wants to make collections or surveys. You can use any of your phone numbers and authenticate it using ARIA.

Agent Aux In and Aux Out

All agents have the option to update their availability status whether they are available to answer calls, on break, on outbound shift or signing out.

Auto Email of Reports

Get all the insights of your contact center in your email automatically. Supervisors can now focus on monitoring and improving the customer’s conversation journey without the need of manually exporting the data.

Conferencing

Improve your teamwork by allowing conference calls where your supervisors, agents and customers can have a discussion together in the same call. Work better as a team and deliver a meaningful conversation with your customers.