| Module |
ARIA Contact Center |
ARIA Contact Center with REST API |
| INITIAL SETUP |
| SIP Gateway Server License (SIP Gateway) |
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| Inbound Contact Center |
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| Interactive Voice Response (IVR) |
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| Multiple Call Queues (MCQ) |
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| Multi-lingual |
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| Menu Level - 2 to 3 level |
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| System Security |
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| CTI integration via REST API/URL Launcher (for Screen Pop) |
|
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| COLLABORATION |
| Automatic Call Distribution (ACD) |
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| Voice Logger Module |
|
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| Voice Logger User License |
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| Coaching |
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| Spying |
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| Conferencing |
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| PRODUCTIVITY |
| Aux In / Aux Out |
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| Web-Based Agent UI |
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| Web-Based Supervisor UI |
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| Web based Administration UI |
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| ANALYTICS |
| Contact Center Reporting |
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| Auto Email of Reports |
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| Realtime System Monitoring |
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| Wallboard UI |
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| CUSTOMER SUPPORT |
| Email Support |
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| Phone Support |
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| One-to-One Onboarding Sessions |
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| Service-Level Agreement (SLA) |
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