ARIA - Inbound Solution

Enhance your Business Communications

Integrate your CRM and business contact tools with ARIA to make it easier for you to manage all your customer service and support needs. Get the customers information in advance so that your agents can be more productive and eventually boost your customer engagements.

Ease of Deployment and Scalability

A contact center solution that is highly scalable, flexible and secure. Engage with on premise and on-cloud solutions to suit your business needs and increase or decrease the business capacity without any hassle. Use only what you need and easily scale it as your business grows.

Increase Efficiency and Productivity

Automatic call distribution allows your company to define business priorities in distributing calls from customers according to your business strategy. Now you can increase call connect rates and reduce customers waiting time making your customers happy and loyal to you.

Voice Logger

ARIA will automatically make a recording of all calls. Once the call ends, the recording can be played and downloaded directly from your ARIA system. This can help to improve the performance of your agents while executing quality auditing on your contact center.

Interactive Voice Response

Attend your customers automatically before speaking to your agents using IVR (interactive voice response). Create your multi level IVR menu to guide the caller through different options and route the calls to the right department and the right agent.

Multiple Call Queues

Using IVR function, customers will be routed to the right agent and while waiting for their turn to speak with the agents, customised music or interactive information can be played to create a better call experience.

Wallboard

Monitor your contact center performance by displaying publicly, allowing you to optimize agent’s productivity.

CRM and Helpdesk

ARIA can be easily integrated with your CRM and omnichannel helpdesk tools. All the customers data can be displayed in one monitor allowing your agents to deliver an exceptional service.

Multiple Format Reports

Get all the data about your contact center and customize it according to what your business needs. Set data filtering and easily export the data in 4 different forms; Excel, PDF, CSV and HTML.