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Creating Happy Customers with ARIA

When it comes to customer experience, today’s consumers want their problems to be solved quickly and efficiently. When your customers contact you, they want to speak with someone who will fulfil their needs in a short period of time. Use ARIA Contact Center to help you engage with your customer and build loyalty in an efficient way. ARIA is a fully web-based customer engagement software, designed to support your inbound and outbound customer engagement campaigns. A truly seamless experience that allows you to stay connected with your customers and deliver the most amazing customer experiences.

Reduce Cost and Increase Efficiency

System call routing providing first call resolution and effective handling increases customer satisfaction and efficiency. This increases the call connect rate and reduces the number of agents required.

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Ease of Deployment and Scalability

A contact center solution that is highly scalable, flexible and secure. Engage with on premise and on-cloud solutions to suit your business needs and increase or decrease the business capacity without any hassle.

Result Centric

Tracking of agent performance and outcomes over time with custom disposition, call scoring and advance contact center analytics will promote a result-oriented team and further enhance overall performance.

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Easy integration via REST API

Integrate your CRM program allowing your agents to get the customers’ information and call history easily which enables them to review customer details prior to placing the call, ensuring they are well prepared before engaging the customer.

Artificial Intelligence

Compliment with Artificial Intelligence technology that helps you to understand your customer’s needs and deliver a customized journey specifically for each customer. Creating better experiences and happier customers at all times.

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Modern and Secure Cloud Architecture

Now everyone can use ARIA Contact Center, be it for industries or SMEs. For SMEs, ARIA is a perfect solution for you when you need a flexible contact center. You can expand the contact center quickly depending on your needs when your business starts to grow.

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Business Intelligence and Analytics

Dashboards with real time data and historical reporting make it easy for you to monitor your business and manage customer experiences across all channels. Leverage on Business Intelligence technology to help you get business insights and turn raw data into meaningful information.

TESTIMONIALS

FJT Communications Systems Sdn Bhd

I feel confident in recommending CTAPPS’s solutions! They are thorough and easy to work with.

Polaris Net Sdn Bhd

CTAPPS has been a valuable integration partner for our company over the past few years. Personally, I have worked with them for years too.

Gakk Media (BD) Limited

I appreciate CTAPPS taking the time to listen to our needs and help us figure out exactly what was needed to make our contact center operate successfully!

Juntek Solutions Co. Limited

CTAPPS offers high-quality services and produced excellent results. We valued our working relationship and what a pleasure working with your team.

MyTech Mobility Co. Limited

It was a genuine pleasure working with CTAPPS team, they are both knowledgeable and helpful and was always to go the extra mile on our behalf.