Allows connection to Multi-Line SIP or IPPBX SIP extensions or SIP trunk. We will do all the integration for your company.

Integrate your phone system and computer allowing interaction and communication with one another. All your employees can work remotely without the need of having physical phones of their own.

ARIA can be easily integrated with your CRM and omnichannel helpdesk tools. All the customers data can be displayed in one monitor allowing your agents to deliver an exceptional service.

ARIA will automatically make a recording of all calls. Once the call ends, the recording can be played and downloaded directly from your ARIA system. This can help to improve the performance of your agents while executing quality auditing on your contact center.

Supervisor can coach your agents anytime and anywhere when they need extra help in handling calls with your customers. This helps to improve the agent skills on a one-to-one basis making the training session more inclusive.

Supervisor will be able to spy any calls without notifying your agents and customers to monitor the performance of any calls. You will be able to monitor the real performance of your agents and perform quality check tasks.

Improve your teamwork by allowing conference calls where your supervisors, agents and customers can have a discussion together in the same call. Work better as a team and deliver a meaningful conversation with your customers.

Get a comprehensive overview of your contact center from analysing the agent’s productivity, campaign details and contact center performance. Use all these insights to measure the effectiveness of your agents, campaigns and the contact center itself.

Get all the data about your contact center and customize it according to what your business needs. Set data filtering and easily export the data in 4 different forms; Excel, PDF, CSV and HTML.

Get all the insights of your contact center in your email automatically. Supervisors can now focus on monitoring and improving the customer’s conversation journey without the need of manually exporting the data. Sit back, relax and focus on your other important tasks.

Monitor your contact center performance by displaying publicly, allowing you to optimize agent’s productivity, keeping track of calls waiting time and manage your human resources on real-time statistics.

All agents, supervisors and agents have their own web-based access to the contact center which allows them to monitor, make and receive calls anywhere and anytime as long as they are connected to the Internet. All your employees are able to work remotely when all they need are headphones, laptop and Internet.

Deliver an outstanding experience to your customers by previewing their details and understand their behaviour before having a call with them. Your agents can have a look of their profile and then they can click to dial the customer.

ARIA Dialer leverage automation in making calls to your customers from a list of numbers in your targeted campaign. ARIA will transfer the call to your agent once the customer has pick-up the calls. This will help to improve the efficiency of your contact center by skipping the dull waiting time.

Automated and efficient queue allows your inbound calls to be distributed based on agent’s availability and directed to the most qualified agent. Automated call routing to the most appropriate agent based on the available called information, IVR (interactive voice response), call queues or agent’s skillsets.

Attend your customers automatically before speaking to your agents using IVR (interactive voice response). Create your multi level IVR menu to guide the caller through different options and route the calls to the right department and the right agent.

Agent’s skill sets can be predefined by the supervisor so that all inbound calls are sorted in call queues based on the agent's skills and priority. This is to ensure your customers will speak to the right agent so that their issues will be attended appropriately.

Using IVR function, customers will be routed to the right agent and while waiting for their turn to speak with the agents, customised music or interactive information can be played to create a better call experience. The current queue status (total number of queue, longest waiting time etc) can also be monitored in real-time.

After the calls ended, agents are required to wrap up calls and select disposition reasons as a confirmation whether the customer’s issues have been resolved or not. If future follow up is needed, the next agent will be able to view the history of the calls and attend to it with full understanding of the customer’s issues.

ARIA allows agents to call back any unanswered phone calls from your customers. The customer can leave down their message or contact number via IVR when they are waiting too long on the line. The details will be saved in the system and the agent will be able to retrieve back the voicemail and call back the customer when they are available.

All agents have the option to update their availability status whether they are available to answer calls, on break, on outbound shift or signing out. All these statuses are customizable by the supervisors according to your company needs and strategy.

This feature is valuable when your company wants to make collections or surveys. You can use any of your phone numbers and authenticate it using ARIA. Your contact center’s phone number can be displayed to your customers based on your configuration.

We will always attend to your needs when you have issues with the contact center. All our customers are able to get in touch with us through the given support email address. We have an in house support team which will assist you as soon as possible.

We are happy to attend our customers through business phone calls during our office hours. We will try our best to support you so that we can immediately resolve your issues.

We understand your fear of using new software especially when it involves engaging with your customers. Get familiar with ARIA and fully know the inside out of using it during the onboarding session. We will provide a one-to-one session with your company so that you can fully utilize ARIA at the maximum capability.

We will always want to deliver the best solution for our customers, keeping you happy and receiving the solution according to your expectation. This agreement is crucial to make sure both parties’ needs are met and followed.